Privacy Policy

Privacy Policy

It is our policy never to sell or pass on your personal details to any other organisation, this includes your name, postal or e-mail addresses and any other details supplied by you. 

We may contact you by email or post to provide information specifically about your order or to raise queries about your order if required. We do not generally send marketing emails but may very occasionally send information by email if we feel it may be of genuine interest to you. Such marketing emails will be limited to a maximum of two or less emails per year and you can at any time request that we remove your email address from our records.

Note that no information about customers, their bank details, passwords etc. are stored on our website. All online payment transactions are handled by Paypal and their security systems. Paypal does not at any point pass on any bank details, passwords, or financially sensitive information to Koalacubs.

You will be aware that it is possible for some companies to send emails pretending to be from any email address, including Koalacubs : If you receive an email that appears to be from Koalacubs but does not relate to our products, please delete it. Never click on any links on an email from Koalacubs unless it is very clear that we are sending you information that you have specifically asked for, and never under any circumstance respond with banking details or passwords, even if requested to do so by email. We will never ask for passwords or banking details under any circumstance.

We use Google Analytics to gather anonymous information about visits to our website. This information is used to provide information on the number of visitors to our site and what pages are of interest to our visitors. Anonymous information such as the rough location of our visitors (typically only to the nearest 40km) is also gathered. No personal information is gathered or used and the information gathered is not used for any purpose other than helping us to provide a better website for our customers.s.